Refund Policy

At Call it Cleaner, LLC, we are committed to delivering high-quality cleaning services with attention to detail and customer satisfaction. Please take a moment to review our refund policy below:

Deposits

All deposits made to secure a cleaning appointment are non-refundable, without exception.

Refunds for Services

We do not offer refunds for completed services. While we strive for excellence, payment for services rendered is final.

Satisfaction Guarantee & Touch-Up Policy

If a client is not satisfied with the service provided, we offer a one-time complimentary touch-up visit to address any missed areas. To qualify:

• The original service must have been completed within the last 48 hours.
• The request must involve areas listed on the agreed-upon cleaning checklist.

Our detailed checklist is reviewed and signed by both the client and cleaner(s) before the cleaner departs and final payment is made. This process ensures clarity and mutual agreement on the quality of work performed.

If any concerns arise after this checklist is signed, we will assess them fairly and respond appropriately; however, refunds will not be issued.

Dispute Policy

At Call it Cleaner, LLC, we value transparency, fairness, and open communication with our clients. We understand that misunderstandings can happen, and our goal is to resolve any concerns quickly and professionally.

How to Submit a Dispute

If you believe there is an issue with the service you received, please notify us within 48 hours of the service date by contacting us directly via phone or email. Include the following details:

• Full name and contact information
• Date and location of service
• Detailed description of the concern or issue
• Photos (if applicable)

Resolution Process

Once your dispute is received, we will:

• Review the signed cleaning checklist for the completed service
• Follow up with the cleaner(s) who performed the job
• Reach out to you within 2 business days with a response

If it is determined that areas were missed or expectations were not met, we will offer a one-time complimentary touch-up based on the terms outlined in our Refund Policy.

Important Notes

• Disputes submitted after 48 hours from the time of service may not be eligible for a resolution.
• Disputes unrelated to cleaning performance (e.g. dissatisfaction with pricing, timing preferences, or subjective expectations outside the checklist) will be handled on a case-by-case basis but are not guaranteed remediation.
• Final decisions regarding dispute outcomes rest with Call it Cleaner, LLC management.

We appreciate your business and will always strive to handle disputes with care and professionalism. Your satisfaction matters to us.